Home | Help Centre | 30-Day Test Ride

Ride your bike for 30 days, and if you're not happy, return it.*

Our award-winning bikes have been designed and built to be the best in their class, and we are confident that when you receive your Ribble bike, you will be suitably impressed by it. However, we appreciate that sometimes, something just isn't as expected. So, we wanted to offer you the opportunity to return or exchange your bike within the first 30 days*.

All you have to do is make sure you keep the original box and packaging and contact us here. The original box must be used, and the returned bike must be clean and assembled as it was when it was received. We can help arrange for your bike to be collected (courier charges apply), or you can arrange your own courier.

*Fees (and certain exclusions) apply; see below.

We hand-build all bikes to order, and because of this, bikes returned for exchange of model or a frame size swap will incur a £50 workshop fee. Want to return your bike for a refund? Your bike has been custom-built to your specification; therefore, bikes returned for a refund will incur an £80 re-stocking fee.

Bicycles must be packaged and returned to us in the same Ribble box and using the protective materials you received in your order. Replacement packaging for the bike can be provided at a cost of £25.

The 30-day test ride commences from the date of the delivery, and you must inform us via email within 30 calendar days if you wish to return the bicycle.

We want you to be able to fully test your Ribble bicycle, so get out on your favourite ride or club run and make sure you are 100% happy with it. We do, however, ask that, apart from the expected wear and tear from a few rides, there is no other damage. We also require that the bike is clean. Bikes that are returned to us in a dirty condition will incur a cleaning charge of £30.

Any bike we receive that has incurred damage outside of the wear and tear expected from a limited number of rides will be ineligible for the 30-day test ride policy.

Any accessories that you may have purchased with the bicycle are ineligible for return under the 30-day test ride policy. This includes pedals. Our normal returns procedure applies to accessories.

The following fees will apply when changing or returning a bike:

• For model exchange or frame size swap, a £50 Workshop fee will be applied.
• For the refund of a bike, an £80 re-stocking fee will apply.
• For replacement packaging a £25 fee will apply.
• For bikes returned in dirty condition, a £30 cleaning fee will apply.

Unfortunately, Custom Colour, Limited Edition, Outlet, Ex-Demo, Ex-Display, Team Issue bikes, and those purchased using either finance or a Cycle to Work voucher are exempt from the 30-day test ride return and cannot be returned for a refund.

Bikes shipped internationally after any exchange will be charged for the delivery; please contact the Ribble Customer Service team for more information.