Help Centre - Contact Us - Frequently Asked Questions - Ribble Cycles

Bike sizes vary between different types of bikes, and various factors affect what size you will need. We have taken all the hard work out of size selection by categorising our bikes based on rider height. You'll find those heights and geometry data on each bike page.

Test rides are currently only available from our Clitheroe Showroom. If you would like to test ride one of our bikes at our Clitheroe showroom, click here.

Each Ribble bike is built from the ground up to your chosen specification, so it is challenging to quote accurate weights. The weights of various standard build specifications are listed in the frequently asked questions (FAQs) section of each bike page.

We are currently experiencing very high levels of demand. Therefore, our build times are longer than usual as all our bikes are hand-assembled in the UK. The date you can expect to receive your bike will be displayed once you make your selections in the bike configurator. If your chosen bike is a ‘pre-order’, the ETA will be displayed at this point too. Upon completing your order, you will receive regular communication from our team as to the progress of your build.

If you order Parts, Accessories or Clothing, your order will be dispatched within four working days.

Check our delivery information page to see delivery times for your selected destination.

Yes, we accept vouchers from all the major Cycle to Work providers. If you cannot see your provider listed on our cycle schemes page, please contact us for further assistance.

To check your order status, you can log into your My Account page on our website. To access this information, you will need to have created an account when placing your order.

Upon despatch of your order, we will send you an email containing your tracking number. You will then be able to track your parcel with via our delivery partners' website.

We deliver to many destinations across the globe. To view which destinations we ship to, click on the flag symbol at the top right of the website and a list of available options will be displayed. Smartphone/Tablet users should click on the menu icon and scroll to the bottom of the menu to access the same country selection option. You can also find a full list on our delivery page.

The prices on the website include all taxes and duties, ensuring the price you see is the price you pay - without any surprising import duties upon delivery. Furthermore, all deliveries are via a tracked service, so you can follow your parcel's progress throughout its entire journey. Our e-commerce partner ESW excels in international logistics and will conveniently deliver your order directly to your door with Ribble's award-winning quality, service, and guarantee.

Yes, all outlet bikes are available to purchase on a Cycle to Work scheme. Full details of how to place an order and pay by cycle to work voucher can be found here.

The guidance for Cycle to Work has been updated and resulted in the cap being raised over £1000, however, this also means that it is no longer possible to top up a voucher. If in doubt please contact us for further assistance.

To maximise braking efficiency, we recommend you bed in the brakes before or during your first ride. Find yourself a long, gradual descent that lets you reach approximately 20 mph. Drag the brakes for five or six seconds to build heat, then increase lever pressure until you come to a complete stop. Repeat several times until you feel the ‘bite’ has improved.

Whilst a puncture during your first ride is unfortunate, it is unlikely to be deemed a warranty issue where there are no assembly or material defects.

Firstly, we would advise you to familiarise yourself with how the wheel is secured to the bike and with the many video tutorials on YouTube. Rim brake bikes for instance use quick release skewers, disc brake bikes thru-axles and MAHLE X35-equipped electric bikes a bolt-on fitting at the rear. As most wheels now offer tubeless compatibility, the key to easy tyre removal is to ensure that both sides of the tyre are pushed into the centre of the rim bed before attempting removal with a tyre lever.

Every component that forms part of your bicycle is subject to the general wear and tear that occurs through general use. Perishable components such as chains, cassettes, brakes, tyres, and bearings are subject to wear and tear more than any other parts. Any drivetrain components that are found to have worn out due to excessive wear or insufficient maintenance are not covered by the manufacturer’s warranty.

It’s important to note that not every bolt on your bike has a specific torque setting. Where it’s essential to have a bolt torqued up to a recommended value, the setting will be displayed on the component itself, or outlined in our quick start guide supplied with the bike.

Regular maintenance is the key to keeping your bike running smoothly and efficiently. If you’re not mechanically minded, book your bike in for a service with a professional mechanic every six months or so. However, keeping the drivetrain clean and well-oiled should form part of your regular maintenance routine.

The rear wheel of our MAHLE X35-equipped e-bikes is secured to the frame using bolt-on wheel nuts while the X20 system uses a normal through axle. Check out the how-to video on our YouTube channel for a visual demonstration of this process.

Your e-bike’s drive system is self-contained and does not require any form of maintenance aside from that required for a conventional bike. MAHLE may issue a firmware update in the future, but this can be carried out by any authorised dealer.

Every attempt should be made to avoid clamping carbon frames in work stands or bike racks that secure the bike by clamping around the tubes. When carrying out any bike maintenance we always recommend that you clamp the bike into the workstand using the seat post. Take care not to overtighten the clamp to avoid damaging the post.

We would always advise you to avoid cleaning your bike with a pressure washer where possible. The high-powered jet emitted from such a device or that of a hosepipe is liable to disperse grease from the bearings whilst forcing dirt/grit into critical components, leading to premature wear.

At the conclusion of any wet weather ride, rub your chain dry and treat it to a fresh coat of lube to prevent rust build-up. If your bike has mechanical shifting, it’s also a good idea to get into the habit of shifting to the smallest ring at the front and sprocket at the rear. Doing so will reduce cable stretch and prolong the lifespan of the rear gear cable.

A bike's wheelbase must be limited to ensure the best handling characteristics. This often leads to a phenomenon commonly referred to as ‘toe overlap’. This is when your foremost foot contacts the front wheel when you turn the wheel to an acute angle at really slow speed. This is entirely normal and is not indicative of a problem with the design or fit of the bike. When riding and cornering at normal speed, the wheel is never turned far enough to cause this issue.

The only time you may encounter toe overlap is when entering tight, slow speed corners. And there are certain steps you can take to minimise its effects:

• Position your inside foot in the twelve o’clock position to avoid the pedal striking the ground. Your outside foot being in the 6 o’clock position also ensures that there’s a sufficient gap between it and the tyre. This technique will become second nature once you’ve tried it out a few times.
• Make sure your feet are positioned correctly on the pedals. The pedal axle should be aligned with the ball off your foot.
• Fitting mudguards will increase the likelihood of toe overlap occurring. Try to ensure that the gap between tyre and mudguard is sufficient to ensure they do not come into contact but not too large that it increases the chance of toe overlap.

If you haven’t already connected the bike to the MAHLE companion app, the first step is to download the app from Apple Store or Google Play. Connect your bike to the app and note down the error code that is displayed. Contact us quoting the error code and we will advise you how to correct the issue.

If your seat post is too long for the frame, it is perfectly safe to cut down to size. IF you have the appropriate tools that is. In the absence of a carbon specific hacksaw blade we recommend this task is carried out by a professional bike mechanic. Please ensure that the minimum insert guideline is mirrored on the new length of post.