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  • Live In-Store Experts


  • NEED ADVICE BUT CAN’T VISIT OUR STORES?

  • Enjoy the benefits of going in store from the comfort of your own home.

    We're available to chat 7 days a week. Call us between (BST) -

    • Mon: 9am - 6pm
    • Tues: 9am - 6pm
    • Weds: 9am - 6pm
    • Thurs: 9am - 8pm
    • Fri: 9am - 6pm
    • Sat: 9am - 6pm
    • Sun: 11am - 5pm



  • Look out for the ‘Call the Expert’ button.

    Our in-store experts are here to help with any product enquiries you might have.


  • You’ll be connected to a live video call.

    All you need is a microphone on your computer or mobile device. Video is only from the store to you, so you can relax wherever you are – we won’t be able to see you.


  • Receive expert advice, product demos and answers to your questions from our friendly in-store staff.

    Our experts are ready and waiting to take your call seven days a week. Catch us between (BST) -

    • Mon: 9am - 6pm
    • Tues: 9am - 6pm
    • Weds: 9am - 6pm
    • Thurs: 9am - 8pm
    • Fri: 9am - 6pm
    • Sat: 9am - 6pm
    • Sun: 11am - 5pm


  • FREQUENTLY ASKED QUESTIONS

    • Will I be viewable during the call?

      No. Every call is via a one-way video link from our showroom to you. We only use your microphone in order to talk to each other, so you'll be able to see us but we can only hear you.

    • Will I have to share my details?

      No. The Live In-Store expert service is entirely anonymous. If our experts are unable to take your call, we may ask for your details to call you back.

    • What can I use it for?

      Our experts are ready and waiting to offer bike demonstrations and answer your bike or product-related questions.

    • Can I use this service to check the status of an existing order?

      Please get in touch with our customer service team for assistance if you have a query regarding an existing order.

    • I cannot see the call button.

      Some web browsers may not yet be fully supported. If you do not see the call button in the bottom right corner of your screen, please try again using Chrome on PC/Android or Safari on a Mac/iPhone.



  • FEEDBACK SO FAR

  • Great interaction! Thanks for having this as a comms option it really helps calling from the USA to see live the bikes/details we are discussing.
  • Answered all my questions! It was like going to a store but without the hassle of getting there! T'was great!
  • Good way to get a bit of first hand information before travelling to store. I like it.