A handlebar-mounted control unit allows you to increase and decrease assistance levels at the push of a button. It also performs the secondary function of displaying available battery charge via a simple traffic light system (see below).

The button mounted on the top tube indicates the remaining battery life at a glance using a simple traffic light system. White= 75% capacity or more remaining, Green= 50-75%, Amber= 25-50%, Red= 15-25%, Slow Red Flash= 10-15% and Rapid Red Flash= 10% or less remaining. You can also keep track of the remaining battery life using the MAHLE SmartBike Systems companion app.

Yes. Our e-bikes are pedal-assisted (pedelec) models and always require rider input. Stop pedalling, and the bike will come to a stop like any conventional bicycle.

There’s no need to worry; being a pedal-assisted model means you are always in full control. When a power assist level is selected the motor simply provides a little extra boost whilst you pedal and does not take over.

No. Pedal-assisted electric bikes do not require holding a valid driver’s licence, paying road tax or taking out insurance.

To charge the battery, you simply plug the bike into a household socket using the supplied charger and cable. (The optional range extender can also charge the main battery whilst you are on the move).

The electric components used on our e-bikes are IP54 rated. They can be used in inclement weather conditions and are protected against splashing, but not against full immersion or when subjected to pressurised water from a hose pipe or jet wash. When transporting the bike outside of a vehicle, a waterproof cover should be utilised to protect the electronic components from water damage during such transportation. As with any bike, we recommend thoroughly cleaning and drying the bike after any wet weather ride to ensure the peak performance of your bike.

You can test-ride any of our e-bikes and receive expert buying advice at our flagship Clitheroe showroom. Please contact the showroom in advance so that we can ensure that any suitable bikes you wish to test are available for your visit. Alternatively, you can hire the e-bike from E-Venture Bikes in Keswick; the rental cost will be deducted from your purchase if you decide to buy one of our e-bikes.

All e-bikes can be purchased through all major Cycle to Work scheme providers. The government has even abolished the £1000 limit, making obtaining an e-bike on Cycle to Work more beneficial than ever.

The MAHLE X35 power assist system provides assistance up to 15mph, at which point (by law, as with all e-bikes in the UK) the assistance cuts out. If you drop back below 15mph, the system will re-engage until you turn it off.

The battery range of the Urban AL e depends on several factors, including rider weight, route profile and temperature. A rider of 90kg on a varied route, including climbs, descents and flats, can expect an approximate range of up to 60 miles. An optional range extender is also available for all our e-bikes, effectively doubling the bike's available range.

A step-through bike’s design includes a sloped top tube (sometimes called a crossbar), which allows you to step on and off the bike without having to swing your leg over the saddle. This makes it especially suited to riding when wearing restrictive clothing, commuting in business attire, or for those with restricted flexibility.

The Urban AL e is available in 3 sizes: Small to fit rider heights 5’0” to 5’6” (152-167cm), Medium 5’6” to 5’10” (168-178cm), 5'10" to 6'2" (178-188cm).

The rear rack is rated to carry a maximum load of 15 kg and 10 kg for the front.

Due to the many different types of pedals available and rider preference, we don't include pedals with the bike. A selection of pedals is available to order with the bike.

The total weight, including all the integrated accessories, is 17.5kg.

The battery can be accessed through the bottom bracket. The press-fit bottom bracket has to be removed first to facilitate this removal.

The battery can reach up to 500 charging cycles while retaining up to 90% of its capacity, as long as its care and maintenance are adequate. Please refer to our battery care blog for our top tips and recommendations to maximise battery life. Use only the original MAHLE charger supplied with your bike.

Simply disconnect the cable to the rear wheel motor by unclipping the connector on the chainstay. Then, use an 8mm Allen key to loosen the nuts on the rear axle, and reverse the process when the puncture has been repaired.

The frame is warranted against manufacturing defects for a period of 3-years. All other parts are covered by the manufacturer's standard warranty. The MAHLE system carries a 2-year warranty.